Since I have problems with short term memory, recalling directions when driving can be a real burden for me. So, when my wife purchased a TomTom ONE v3 (approx. $149) as a Christmas gift for me, I was very happy. To try it out, we used it on our trip to Virginia which we made the day after Christmas to visit her parents. To see how well the "ONE" would do compared to my wife's Garmin c550 (approx. $349), we took both devices along and ran them at the same time during the trip. At first glance, the Garmin is bulkier and not as "cool" in appearance as the TomTom. One advantage for the Garmin, however, is that it came with its own carrying pouch. The TomTom did not. Before I tell you about the "side-by-side" results, I want to tell you about my "setup" experience with the ONE.
From the point of opening the package until setup was completed, TomTom made everything an absolute chore. We had to cut the ONE out of its molded plastic packaging with heavy duty scissors. After that, I followed the setup instructions, step-by-step, and not until yesterday (January 2, 2008) was I able to create a passcode for the ONE. In addition, I had great difficulty getting either the ONE's software or TomTom's Home 2 software to recognize that I live in the United States. I had repeatedly tried to purchase accessories from TomTom for the ONE, but every price was listed in Euros instead of U.S. dollars. I finally uninstalled and reinstalled TomTom Home 2 after clearing all my temp files. This allowed me (at last) to see prices in U.S. dollars but also made me aware that I could not purchase John Cleese' voice clips. Apparently only those who live in Europe can purchase his quips for their TomTom devices.
You would think that the TomTom Home 2 software would be able to automatically determine which device I own since I had the ONE directly connected to my computer via USB, but that was not the case. I had to enter a "device code" in order for the ONE to be properly identified. Oh, and if you want technical support from TomTom, forget it. It's only by email - at least if you live in the U.S. - and even then you get quoted the same garbage that is listed in the FAQ information on the website. After a week's time and much frustration, I was finally able to have the ONE completely registered with the correct information and setup properly, no thanks to TomTom.
The Garmin was so much easier to setup that I am not going to bother commenting on it except to say that the c550 blew away the ONE in this area.
Ok, now for the side-by-side performance comparison - with both the Garmin and the TomTom given the same ending point, we headed out from our home in Pennsylvania to my parents-in-law in Virginia. My initial impression of TomTom's mapping was not favorable because it sees my home location as being one block west of my actual location. I still have not been able to rectify this error. Other than that, I would have to give both GPS devices very high marks for mapping and turn-by-turn highway directions. The TomTom does a slightly better job of directing you by telling you which lane to be in before turning instead of simply instructing you to stay to the left or to the right - like the Garmin, which is of little help if there are four lanes of traffic and they eventually split into four different directions. I also preferred the visual mapping on the TomTom to the Garmin. My wife preferred the visuals on the Garmin.
On to the POI (Points of Interest) - as TomTom calls them (restaurants, gas stations, rest stops, shopping centers, etc.) - this is where Garmin leaves TomTom in the dust. With NO exaggeration, for ALL 4 OF OUR STOPS along the route, the Garmin gave pinpoint directions to each location, while the TomTom misdirected us by 2 blocks to 3/4 of a mile for each location. In wide open rural areas, this was not such a problem, but in heavily congested areas, it made navigating a real headache. Even the new option of having Google maps send information directly to the TomTom did not help it do a better job in locating these points of interest. In trying to find one of the restaurants, the ONE directed us to go past the restaurant by another half mile.
Ok, now for the final destination - although neither device could locate the exact point of my parents-in-law's house, at least the Garmin got us to the right street and only two doors away. The TomTom became completely lost once we entered the community. It had no idea where the street, let alone the house, was located.
Here are my final marks for the TomTom ONE and the Garmin c550. The top mark is 4 .
| TomTom ONE v3 | Garmin StreetPilot c550 |
Setup
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Highway Mapping
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Verbal Instructions
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Points of Interest
Number of locations Accuracy in directions to POI |
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As you can see, the Garmin c550 is a clear winner. If Garmin tweaks its verbal instructions a bit, the c550 would not receive a single demerit from me. TomTom, however, has MILES to go before it is in the same league with Garmin. The final question is, are the advantages of the Garmin worth $200 to you? Considering the amount of time I wasted on setup with the TomTom and the amount of gas and time I would have wasted using only the TomTom on our trip to Virginia, the Garmin is certainly worth the extra $200 to us. I will be donating my TomTom to a local charity and picking up a Garmin of my own ASAP.